Clear & Fair
Refund Policy
We aim to make every order right. If something isn’t as expected, we’ll guide you through a simple review process. Please read the steps and timelines below.
Eligibility window
Notify us within 48 hours of receiving the item if there’s an issue. We’ll assess condition and availability for replacement or refund.
Condition check
Items must be unused, with tags (if applicable), and in the same condition as received.
How to Request
We keep the process straightforward. Contact us with clear details so we can assist quickly.
- Email info@sheilaraluxeavenue.online or call +63 915 833 8910 within 48 hours of delivery.
- Include order reference, items concerned, photos (if applicable), and brief notes on the issue.
- Wait for our confirmation. We may ask for additional details to verify condition and availability.
Refunds & Replacements
We’ll work with you on the best resolution after review.
- Replacement: If stock is available, we can arrange a replacement item after verification.
- Refund: If a replacement isn’t possible, we may process a refund to your original payment method.
- Processing time: Once approved, refunds are initiated promptly. Bank or wallet processing times may vary.
Non-Refundable Situations
To keep things fair, some cases may not qualify.
- Requests made beyond 48 hours after delivery receipt.
- Items used, damaged, or missing parts not due to our handling.
- Change-of-mind requests where the product matches the description and agreed details.
Returns Logistics
If a return is required, we’ll guide you on packaging and courier coordination.
- Items should be securely packed to prevent transit damage.
- We will confirm the return address and courier instructions.
- Inspection occurs upon receipt; approved outcomes will follow.
Contact for Refunds
Reach out so we can help promptly:
- Email: info@sheilaraluxeavenue.online
- Phone: +63 915 833 8910
- Address: Purok 8, Mirabueno Village, Barangay Mabuhay, General Santos City, Region XII, 9500, Philippines