Privacy Policy
We value your trust. This policy explains how we collect, use, and safeguard your information when you interact with Sheilara Luxe Avenue—whether you browse, inquire, or place an order. By using our site, you agree to the practices described below.
Who we are
Sheilara Luxe Avenue, General Santos City, Philippines. Contact: info@sheilaraluxeavenue.online | +63 915 833 8910
Scope
This policy covers data collected through our website, forms, email, phone, and other customer touchpoints.
Information We Collect
We collect only what we need to serve you better and fulfill your orders.
- Contact details: Name, email, phone number, and preferred contact channel.
- Order & delivery details: Shipping address, product selections, notes for sizing or color, delivery preferences.
- Payment coordination: Your chosen payment method; we do not store full card or wallet credentials—payments are handled via secure links or trusted processors.
- Usage data: Basic analytics (pages viewed, device/browser type) to improve site performance and experience.
How We Use Your Information
We use your data to provide service, process orders, and keep you informed.
- To confirm product availability, colors, sizing, and delivery schedules.
- To coordinate payment via secure links and confirm receipt within stated timelines.
- To send essential updates about orders, delivery, or policy changes.
- To improve our site and service through aggregated, non-identifying analytics.
Sharing & Disclosures
We keep sharing to a minimum and only when necessary to fulfill your order.
- Logistics partners: Delivery couriers for shipping labels and contact as needed.
- Payment processors: Trusted payment services to generate and manage payment links securely.
- Legal requirements: When required to comply with law, regulation, or valid government requests.
Data Security
We implement reasonable safeguards to protect personal data from unauthorized access, alteration, or misuse.
- Limited internal access to personal data on a need-to-know basis.
- Use of secure channels for payment coordination; no storage of full card details.
- Regular housekeeping of records to keep only what is necessary.
Retention
We retain data only as long as needed to serve you, meet legal obligations, or resolve disputes.
- Order records: kept for compliance, reconciliation, and customer support.
- Communications: retained as needed to address follow-ups and service quality.
Your Choices & Rights
You may request updates or corrections to your information and opt out of non-essential messages.
- Update or correct contact and delivery details.
- Opt out of marketing updates (we keep service-essential notices on).
- Request a summary of personal data we hold, subject to verification.
Children’s Privacy
Our services are not directed to children. If you believe a minor provided data, contact us so we can address it promptly.
Updates to This Policy
We may revise this policy to reflect changes in our practices or legal requirements. Significant updates will be noted on this page.
Contact Us
For privacy questions or requests, reach us at:
- Email: info@sheilaraluxeavenue.online
- Phone: +63 915 833 8910
- Address: Purok 8, Mirabueno Village, Barangay Mabuhay, General Santos City, Region XII, 9500, Philippines